Customer Service

    SHIPPING & DELIVERY
    We try to cater for all of your delivery requirements. Just in case you need do a little bit more research into our delivery charges please see below our delivery options:

    - Next Business Day - £10.00
    - Pre 10.30am Delivery (UK Mainland) £22.50
    - Pre 12 Delivery (UK Mainland) £18.75

    For all other delivery options please call us on 0845 612 1155 and we will assist in getting you the best delivery service possible.

     

    PRIVACY & SECURITY

    Please see our Privacy Policy for details.

     

    RETURNS & REPLACEMENTS
    Upon receipt of a contract (Purchase order) for products or services the contract will be deemed as non-cancellable unless prior written agreement has been met. If the customer wishes to cancel this contract at any time prior to the delivery of goods and services, Mavin will enforce a 20% restock fee. This fee will be invoiced to the customer and will be paid under the customer’s normal credit terms.

    You are entitled to request a return of any goods for any reason within 5 working days from their receipt. Any damaged goods must be notified to us verbally (and in writing via e-mail or fax) within two working days of receipt.

    Any items found damaged after this time will not be accepted back for a return. As well as a full refund, Mavin will also refund any relevant consequential loss involved such as posting or delivery charges if the products are found to be faulty, sold incorrectly or otherwise not fit for their intended purpose. If you are returning a faulty item, first establish whether or not the good(s) are in fact faulty.

    It may well be that the item works perfectly well but does not tie in with your system correctly due to a configuration or set up problem. If you are unsure about any of this, please contact us and we can pass on the relevant manufacturers details.
    If the goods are definitely faulty or if they have been shipped in error, you need to complete the returns form. Once we have received and validated your form, you will be contacted and issued with a returns number (RMA number).

    This normally takes 1-2 business days but can take longer if any details on the form have been omitted. RMA numbers cannot be issued without our knowledge of the relevant serial numbers, invoice numbers and dates involved. Note that once issued, RMA numbers will only remain valid for a period of 10 working days. If goods are not returned within this period, the return will be closed.

    The Company must receive the completed RMA form back within 48 working hours from time of send. As soon as you have been issued with an RMA number, you can arrange for the goods to be returned to us. IML cannot accept responsibility for damages caused in transit so please ensure that:

    • The item(s) are properly packaged.
    • Ensure that you use the original packaging and ensure that the products are wrapped securely to avoid movement/damage in transit.
    • Items not packaged with a reasonable amount of care will be rejected. No labels, stickers or any parts have been removed.
    • The goods have not been defaced, altered, manhandled or subjected to any other form of intentional or careless damage.
    • All supplied contents; inner and outer packaging, manuals, documentation and accessories must be included. No writing or markings are made on the packaging as this may affect our ability to accept the goods back.
    • Goods are inspected by us on arrival and, if appropriate, tested. Where appropriate, replacement item(s) will be shipped.
    • Mavin reserve the right to decide whether to issue replacement goods or a credit. Items returned where Mavin have arranged collection, and do not conform to these requirements, will be charged according to any damage incurred.

     Mavin will only meet shipping costs for returns in the case of an error on our part or in cases where the goods are faulty, sold incorrectly or are not suitable for the purpose for which they are intended.

    For account holders, it may be possible to arrange an advanced replacement. If you require replacement goods to be sent to you before we receive the returned items, you will be invoiced at the original sales price and we will quote your original purchase order number on all documentation followed by the reference /R at the end of the PO.

    Once we receive the returned products, and providing that they comply with the above procedure, we will credit your account with the appropriate sale price.

    The return of any products, whether correctly or incorrectly supplied, or whether faulty or damaged, may only be made with our prior authorisation. Any attempts to return products to us without following the procedures described above will be rejected.

     

    ORDERING
    It's easy to place an order at the Mavin web store. You can order by phone on 0845 612 1155, via our secure website www.store.mavin.global or email commercial@mavin.global

    Our website is open 24 hours a day and provides secure online ordering for all our products.  With live stock updates you can easily see if the product is in stock and your latest price.  If you're looking for ink and toner cartridges then the fastest way to locate supplies for your printer is by using our cartridge finder.  In just a few clicks we will show you all the supplies we sell for your printer and the offers we currently have.
    Want to repeat a previous order? Log into My Account and you can view all the orders  you have placed with us and with a single click of the mouse can repeat any order.

    If you require any assistance with our online shop we would be happy to help.  You can call us on 0845 612 1155 or email contact@mavin.global

     

    VIEWING ORDERS
    When you place an order with Mavin we will keep you updated with its progress at all times.  You will receive an email as soon as your order has been placed and a further email as soon as its dispatched and accepted by us.  You can however log into your account using the My Account facility at the top of the screen and have access to your order history and view the status of any order.